Smart Collections

Leverage advanced analytics to prioritize and tailor collection strategies.

Intelligent Debtor Scoring

Risk-Based Segmentation

Produce high-quality video content for commercials, social media, and product promotions.

Predictive Payment Modeling

Identify the likelihood of payment based on historical and behavioral data.

Customized Outreach

Design personalized approaches for each debtor segment to maximize recovery rates.

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Smart Digital Collections

Combine technology and strategy to streamline the collection process.

Omnichannel Engagement

Use SMS, email, chat, and phone to reach customers on their preferred platforms.

Automated Reminders

Send payment reminders and follow-ups automatically to reduce manual effort.

Real-Time Payment Options

Enable debtors to settle accounts immediately through integrated payment gateways.

Key Reactive Outbound Collection Efforts

Focus on recovery while maintaining a positive customer experience.

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Professional Outreach

Skilled agents trained to handle sensitive situations with empathy and respect.

Flexible Payment Plans

Offer tailored solutions like installments or partial payments to increase compliance

Resolution-Oriented Communication

Prioritize problem-solving to address customer concerns and secure payment.

Collection Prevention Strategies

Go beyond recovery with proactive measures to reduce future delinquencies.

Customer Education

Provide tools and resources to help customers manage their finances effectively.

Proactive Communication

Engage with customers early to resolve potential issues before accounts become delinquent.

Credit Monitoring Services

Support customers in staying informed about their credit health to avoid defaults.

Compliance and Risk Mitigation

Ensure all collection efforts adhere to legal and regulatory standards.

Strict Regulatory Adherence

Comply with FDCPA, GDPR, and other relevant regulations.

Data Security

Safeguard customer information with PCI DSS and ISO-certificated systems.

Audit-Ready Processes

Maintain thorough documentation for accountability and transparency.

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Integrated Reporting and Analytics

Gain actionable insights to refine and optimize collection efforts.

Dynamic Dashboards

Monitor recovery rates, agent performance, and debtor segmentation in real time

KPI Tracking

Measure key metrics such as days-to-payment, recovery percentages, and customer satisfaction.

Trend Analysis

Identify patterns to adjust strategies and improve future outcomes.

Key Differentiators of PlusOne’s Smart Collections

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Empathetic Approach

Focus on recovery without compromising customer relationships.

Tech-Driven Solutions

Use AI and automation to increase efficiency and reduce costs.

Scalability

Adapt to portfolios of all sizes, from small businesses to enterprise-level accounts.

Bilingual Support

Reach English and Spanish-speaking debtors effectively for broader recovery impact.

Why Choose PlusOne for Smart Collections?

Collections shouldn’t just be about recovery—they should also protect and enhance customer relationships. PlusOne’s Smart Collections solutions combine advanced technology, tailored strategies, and empathetic communication to ensure maximum recovery rates while maintaining customer loyalty.