Quality Assurance
Leverage cutting-edge technology to evaluate customer interactions efficiently and accurately.
AI-Powered Call Monitoring
Real-Time Monitoring
Analyze calls as they happen, identifying tone, sentiment, and compliance issues instantly.
Keyword Detection
Track critical terms and phrases to assess performance and customer needs.
Automated Scoring
Use AI to grade interactions based on predefined criteria, ensuring consistent evaluations.
Human Call Monitoring
Combine technology with the human touch to deliver a well-rounded quality assurance program.
In-Depth Reviews
Trained QA professionals review calls for nuanced insights AI might miss.
Contextual Feedback
Provide actionable recommendations tailored to specific scenarios and agent performance.
Customizable Standards
Align evaluations with your business goals and customer expectations.
Custom Quality Assurance Reporting
Gain visibility into performance metrics with tailored reporting solutions.
Dynamic Dashboards
Real-time data visualization to monitor key quality indicators.
Detailed Reporting
Comprehensive insights into compliance, efficiency, and customer satisfaction trends.
Custom Metrics
Define and track KPIs unique to your campaign or business objectives.
Compliance and Risk Mitigation
Ensure your interactions adhere to industry standards and regulatory requirements.
Legal Compliance
Maintain adherence to PCI DSS, ISO, and other regulatory standards.
Risk Assessment
Identify and address areas of non-compliance to minimize exposure
Continuous Updates
Stay ahead of changing regulations with proactive updates to QA protocols.
Non-Compliance Resolution
Root Cause Analysis
Investigate non-compliance incidents to prevent recurrence.
Corrective Action Plans
Implement targeted strategies to address and resolve deficiencies.
Training and Coaching
Provide agents with the tools and knowledge to meet compliance standards.
Revenue Enhancement Assurance
Ensure every interaction contributes to your bottom line.
Sales Process Optimization
Monitor and refine agent scripts and workflows to improve conversions.
Upsell and Cross-Sell Monitoring
Evaluate the effectiveness of upselling techniques and identify missed opportunities.
Performance Benchmarking
Compare agent performance to industry and internal standards to drive continuous improvement.
Key Differentiators of PlusOne’s Quality Assurance
AI + Human Integration
A balanced approach combining the efficiency of AI with the expertise of human reviewers.
Tailored Solutions
Customizable QA programs that align with your specific business needs.
Focus on Results
Quality assurance isn’t just about compliance—it’s about improving customer satisfaction and driving revenue.
Scalable for Growth
Flexible programs designed to grow with your business and adapt to changing demands.