Service Provider Management

Identifying and onboarding the right service providers is critical to your success. PlusOne ensures you have the best partners in place.

Sourcing and Vetting Additional Providers

Comprehensive Vetting Process

Evaluate providers based on performance, scalability, and alignment with your objectives.

Risk Mitigation

Ensure compliance with industry standards and minimize operational risks.

Global Network

Leverage our established relationships with top-tier providers to match your specific needs.

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Call Switch Management

Efficiently distribute calls across multiple providers to optimize customer experience and minimize downtime.

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Dedicated Desk

A fully allocated team of agents trained to act as an extension of your brand. This high-touch option ensures personalized customer engagement, ideal for handling complex inquiries or high-value products.

Dynamic Call Routing

Use intelligent call-switching technology to direct traffic to the most appropriate provider in real-time.

Peak Period Management

Seamlessly handle overflow and spikes in call volume without compromising quality.

Performance Monitoring

Ensure each provider meets service level agreements (SLAs) through continuous oversight.

SLA and KPI Accountability

Set clear expectations and hold providers accountable for delivering exceptional performance.

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Customized SLA Development

Define service level agreements tailored to your business goals.

KPI Tracking

Measure critical metrics like response time, resolution rates, and customer satisfaction.

Regular Performance Reviews

Conduct periodic evaluations to ensure providers consistently meet or exceed targets.

Performance Optimization Across Providers

Streamline operations and maximize efficiency by aligning the efforts of multiple providers.

Standardized Procedures

Establish uniform protocols across all service providers for consistency and efficiency.

Collaboration and Communication

Foster effective communication between providers to prevent silos and enhance teamwork.

Continuous Improvement

Analyze performance data to identify areas for improvement and implement actionable solutions.

Campaign and

Offer Integration

Ensure a seamless rollout of campaigns and

promotional offers across all providers.

Centralized Coordination

Oversee the deployment of campaigns to maintain consistency and maximize impact.

Real-Time Adjustments

Adapt offers and strategies dynamically based on performance data.

Unified Reporting

Consolidate insights from all providers to track campaign success holistically.

Key Differentiators of PlusOne’s Service Provider Management

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End-to-End Oversight

From sourcing to performance reviews, we manage every aspect of provider relationships.

Technology Integration

Utilize intelligent systems for call routing, performance tracking, and reporting.

Global Reach, Local Expertise

Manage providers across regions while ensuring cultural and operational alignment.

Proactive Risk Management

Identify and address issues before they impact performance or customer satisfaction.

Why Choose PlusOne for Service Provider Management?

Managing multiple service providers can be complex, but PlusOne makes it seamless. By centralizing oversight, ensuring accountability, and optimizing performance, we enable you to focus on growing your business while we handle the details.