CS/CX Solutions

Customer Service

Delivering world-class support to enhance customer satisfaction and retention

Retention and Loyalty Programs

Keeping customers engaged and loyal to your brand

Technical Support

Resolving complex customer issues with expertise and efficiency

SMS, Email, & Social Media

Bilingual and nearshore agents understand the nuances of

your market, delivering relatable and effective support.

Customer Service Solutions

At PlusOne Company, we understand that customer experience is the cornerstone of brand loyalty and success. Our customer service solutions are designed to meet and exceed customer expectations, ensuring satisfaction and retention at every interaction.

Dedicated Desk

A team of agents exclusively focused on your brand, delivering high-touch, personalized support. Ideal for complex customer needs or premium product lines.

Shared Desk

A scalable and cost-effective solution for handling moderate call volumes. Shared agents maintain high-quality service while managing multiple campaigns efficiently.

Retention and Loyalty Management

Customer retention isn’t just about solving problems—it’s about building relationships. PlusOne’s retention and loyalty strategies are designed to keep customers engaged and connected with your brand.

Let's Go!

Save-the-Sale Programs

Proactively addressing customer concerns and objections to reduce churn and increase lifetime value (LTV).

Loyalty Programs Management

Supporting the administration and customer engagement aspects of loyalty programs to enhance satisfaction and encourage repeat business.

Omnichannel CX Solutions

Today’s customers expect seamless communication across multiple channels. PlusOne ensures consistency and excellence, whether the interaction happens via phone, chat, email, or social media.

Omnichannel Support

Integration of voice, chat, email, and social media to provide a unified customer experience.

SMS & Email

Every inbox. Every Message. Measurable Impact that nurtures, converts, and retains Customers

Social Media Management

Your Brand. Their Feed. Our Strategy. Building Trust & your brand’s image

Bilingual Support for CX Management

Our bilingual agents (English and Spanish) enable us to serve a broader customer base while maintaining the same high standards of service. This inclusivity helps build trust and loyalty among diverse audiences.

CX Insights and Reporting

Actionable insights are the foundation of great customer experience. PlusOne provides robust reporting and analytics to ensure continuous improvement.

Customer Satisfaction Metrics

Measuring and tracking satisfaction to identify strengths and areas for improvement.

First-Call Resolution

Ensuring issues are resolved quickly and efficiently, minimizing customer effort.

Dynamic Reporting

Real-time dashboards and reports allow clients to track CX performance and identify trends.

Key Differentiators
of PlusOne

CX Management

Let's Go!

Proactive Engagement

We anticipate customer needs and provide solutions before issues arise.

Consistency Across Channels

Ensuring a seamless and personalized experience, no matter the platform..

Scalable Solutions

Whether you need a dedicated team or a shared setup, we adapt to your business requirements.

Cultural Alignment

Bilingual and nearshore agents understand the nuances of your market, delivering relatable and effective support.

Why Choose PlusOne for CX?

With a focus on enhancing every customer touchpoint, PlusOne CX Management turns interactions into opportunities to build loyalty and trust. Our commitment to excellence ensures that your customers receive the best possible experience, driving satisfaction and repeat business.